Welcome to Fortis. If you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fortis  relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Fortis’ or ‘us’ or ‘we’ refer to the owner of the website. The term ‘you’ ‘customer’ or ‘user’ refers to the user of our website.

Third Party

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Using Fortis   

We are not responsible for any financial losses or any other damages caused whatsoever. When using Fortis  you agree to and understand that you will not:

  • Break or violate any laws;
  • Post anything that breaks our rules
  • Infringe any third party right
  • Distribute viruses or harm anything of our interest
  • Respect all users who use the website

By using our website you agree you are 18 years old or over. If you are under 18 years of age please obtain the permission of your parent or guardian.

Fortis  grant you limited access and use to the website and users must not download, modify or copy any part of our website including information and content. The user agrees not to collect or store any product information or resell, copy, distribute or sell any part of our website or software.

To use our site and services you are required to create an account with Fortis  and provide certain personal information which includes but not limited to:

  • Name
  • Address
  • Email Address

You are responsible for keeping your account details safe. This includes not disclosing your username, password and other other details to any third party. We have the right to suspend or disable any username and password.

If you suspect someone has access to your account or username and password, please notify us immediately.


We accept all returns provided they are returned within 14 days of original date of purchase. All products must be returned in original, saleable condition. Buyers are responsible for paying return postage on all returns. 

In the unlikely chance there is a fault or a damaged item arrives you can return the item for a full refund or exchange. In this case we will be responsible for return postage.

For more details on please see our Returns Policy.


You are completely responsible for the material and content you submit to our website. We are not to be held liable for any content posted nor are we to be held responsible. 

We may monitor and record traffic to our site and collect the following information including but not limited to the IP address of your computer and the website which referred you to our website. We do this, so we can make ongoing improvements on our site based on what our customers actions are.

All content including but not limited to pictures, videos and text are copyrighted by Fortis  unless stated. The pictures on our website for visual representation only.

You may not copy, reproduce, distribute or store any material on our website unless given express written permission by us.

Contract of Sales

By placing an order on our site you are offering to purchase a product and subject to the terms and conditions. All orders are subject to availability and conformation of the order price.

Orders are placed solely through our website. To do so, you will have to add the the intended products to your cart and go through the checkout process which you’ll have to add your contact information, bill and delivery details. When doing so please ensure everything is correct and verify the information before placing the order.

After you have place an order with us we will send you an order confirmation email, as soon as possible. This email does not confirm an order acceptance.

When we have dispatched your goods we will send an email which confirms we have sent your order. This means we have accepted the order and are obliged to complete the contract.

Fulfilment of all orderis subject to availability. If we are unable to fulfil your order for whatever reason an email will be sent to the email address we have on file and a refund will be issued. 

We reserve the right to not accept or right an order if:

  • The product is out of stock
  • In the event of misspelling, pricing or other errors on the website
  • Unusual or suspicious activity
  • If the billing information provided is incorrect
  • If we are unable to deliver to the address provided.


The price of the product (inclusive of any taxes) is indicated on the product page when you place your order. We ensure the price at the time is correct however we may discover an error in the price of the product you order. Should this happen, we reserve the right to issue you a refund.

We may need to change the price of some of our products at times. We will update the price of the products on our website to show these changes. If you placed an order for a product before a price change, you will still be eligible to receive it at the price you originally purchased for.

We will not charge you until we dispatch the products to you, although the price payable by you for the products may appear as pending transactions against the payment method you use.

We accept payment through all major credit and debit cards including Amex, Klarna, Clearpay, PayPal, MasterCard and Visa.


In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”


For us to offer you Clearpay’s payment methods, we may pass your personal data including contact and order details to Clearpay. This is for Clearpay to assess whether you qualify for their payment methods. Currently only UK customers are eligible to use Clearpay as a payment method at checkout.


All orders placed on our website are delivered globally. All information about our delivery costs, can be found here.

We are not to be held responsible for any custom or additional charges. Any additional charges will be your responsibility. Your products will be delivered to you depending on the delivery method you select. During peak periods of trading, delivery could be delayed as expected.

We are not responsible for any delays caused to delivery outside of our control. This could be due to weather, acts of god, or logistics. If this happens we will let you know.

Personal Information

We may collect and store your personal information for reasons such as improving our site and making the user experience better. We may use them for advertisement purposes. We will never sell, rent or give your personal data to any third party company without your consent.

If we do, we will only collect personal identification information from users only if they themselves submit such information to us. Users can refuse to supply such information but it may stop them from using certain sites or accessing specific parts of our website.

We are not to be held responsible for any breaches to our security caused by third party. Keeping your personal information is of the utmost importance to us however we are not to be held liable for any data breaches.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

If you opt to sign up to our newsletter we may use your email address to send you information about our products or services. You do have the option to opt out of our mailing list and you can ask for personal data to stop being recorded at any time.

We reserve the right to disclose user information and personal information to law enforcement or authorities should we feel the need to. 

The user agrees to be bound by the Fortis privacy policy which are available here.

Force Majeure

Fortis are not liable for any failure or delay in performance or its obligations which is due to the result of any act, event, terrorism act, acts of God, governmental regulations, war, riots, fire, flood or anything else which is beyond our control. 

We may suspend your access to our service at any time for any or no reason at all. 


If any of these terms of use is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provisions of these terms will remain in enforceable and in full effect.  Either party will not be deemed a waiver of any rights herein.


Fortis reserves the right to update, modify, or terminate the website at any time and at our sole and final discretion. Any changes to these Terms will be displayed in the website, and we may notify you through the website, by email or other communication services. Your continued use of this website indicates you comply with this agreement.


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

All products advertised herein by Fortis are not in any shape or form advertised for sale as medicinal products and we do not make any guarantees with any of our products.

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We do not accept any liability or responsibility for any delays caused by third parties. Your use of this website and any dispute arising out of such use of the website is subject to the laws of your specific country.

The advice provided on our site is for general information only and is not intended to replace any medical or professional advice.

This website is owned and operated by Fortis and we are located in the United Kingdom.